COLLECTOR SUPPORT

Let’s Talk Plants

Ask about a specimen, growing conditions, shipping weather, or an order already on its way.

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Frequently asked

How long does shipping take?

2–4 business days after dispatch. You receive a tracking link by email.

How do I return an order?

30-day return window. Free returns within Germany.

Which payment methods do you accept?

Klarna, PayPal, credit card, SEPA, Apple Pay, and Google Pay.

Do I get an invoice?

Yes — you receive an invoice by email after dispatch.