Return & Refund Policy

The short version

If your plant arrives damaged

Contact us as soon as you open the box — ideally within 48 hours, while the packaging is still available to photograph.

Please send:

• your order number;
• a photo of the plant as it sat in the opened box;
• a photo of the whole plant out of the box, roots included if they are affected;
• a photo of the outer carton if it is crushed or punctured.

Do not throw the packaging away until the claim is settled. We use it to make a claim with the carrier and to improve how we pack that species.

If your plant declines within 30 days

Rare aroids sulk after travelling — a yellowing lower leaf or a pause in growth in the first fortnight is normal and not a sign of failure. What is not normal is collapse: mushy stems, root rot present on arrival, or a plant that loses all of its growth points.

Email us within 30 days of delivery with photos and a short note on where the plant has been kept, how often you have watered it, and whether it has been repotted. We will tell you honestly whether it can be saved, and replace or refund it if it cannot.

Changed your mind

You may return an unopened, unrepotted plant within 30 days of delivery. Get in touch first for a return address — parcels sent back without notice cannot be tracked to your order.

• The plant must be in the pot and substrate it arrived in, with no propagation, cuttings or divisions taken.
• Return shipping is at your cost, and living plants must travel on a tracked service with the same care we used to send them.
• If the return is our error — wrong plant, wrong size, damage in transit — we cover the return cost.

We cannot accept a change-of-mind return on a plant that has already been potted on, propagated, or kept for more than 30 days.

How to start a claim or return

• Email contact@lateefaliving.com with your order number and photos.
• We reply within one business day, and usually the same day.
• If a claim is approved we will offer a replacement of the same or a comparable plant where one is available, or a full refund if it is not.

Refunds

Approved refunds go back to the original payment method. Once we issue the refund, your bank or card issuer typically takes 5–10 business days to post it.

Because shipping is free, a refund returns the full amount you paid. Where only part of an order is affected, we refund the affected plants.

Cancelling an order

Orders can be cancelled for a full refund at any time before they are dispatched — email us and we will stop the parcel. Once a plant is packed and collected by the carrier the order is on its way and the guarantee above takes over.